15:3015:50 20. Apr 2021
15:3015:50 20. Apr 2021 iCal myOrganizer

Heavy Metal, Artificial Ignorance, Customer Centricity


Thomas Göcke Koenig & Bauer AG, Head of Digital Business Transformation
Ralf Sammeck Koenig & Bauer AG, Member of Board

Customer expectations have changed. Today it’s more than ever important to deliver digital services in addition to the “heavy metal” products sold. Ralf Sammeck and Thomas Göcke will show how IIoT connected products and Artificial Intelligence are supporting companies to deliver additional services, increase customer satisfaction and generate additional revenue to become the customer's trusted advisor.